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2/15/2008 2:12:33 PM
7/10/2008 2:04:03 PM
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Are my clients' email addresses also visible and open?

No. The user profiles including email address, phone, and other private data are not publicly visible, neither to other service nor to anonymous users. Only the content of the incidents is visible to the public.

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If I use Polar Help Desk, are all my incidents going to be visible to everyone and anyone?

Can I hide some or all incidents to keep them private?

Can incidents in my help desk be searched via search engines such as Google or Yahoo etc.?

Should I require a consent from my users to use their submissions (data in the incident) publicly?