We realize that certain Polar Help Desk terms and abbreviations may not be familiar to all of our customers. To make things easier, we've created a full glossary.

Here are a few of the most common terms you'll see:

• What is an Incident?
• What is Incident Tracking System?
• What are Incident Templates?
• What are Users?
• What are Business Units?
• What are Work Orders?
• What are Roles?
• What is customer user?
• What is support representative?
• What is administrator?
• What is an anonymous user?
• What is a Service?
• What is Service Level?
• What is a Service Level Agreement?

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