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7/10/2008 7:49:25 PM
2/22/2008 3:15:15 PM
List all versions List all versions

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Can I check which incidents are in the active status?

You can browse incidents by status by clicking Incident by Status button on the left menu of the Help Desk tab. Here you can browse incidents by several status categories: New, In progress, Waiting, Resolved, Completed, Closed.

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Searching for incidents

How can I search for Incidents?


You can see a short description of the incident on the bottom, but must double click on the incident name to open and modify it.