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2/15/2008 2:12:56 PM
7/10/2008 2:04:22 PM
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Can I hide some or all incidents to keep them private?

No, at the moment users are not able to check any of the incidents as private.

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If I use Polar Help Desk, are all my incidents going to be visible to everyone and anyone?

Are my clients' email addresses also visible and open?

Can incidents in my help desk be searched via search engines such as Google or Yahoo etc.?

Should I require a consent from my users to use their submissions (data in the incident) publicly?