In “Incident Data” tab you can administrate Incident Categories. You are allowed to define multiple incident categories which will be used by customers or Help Desk personnel to categorize incidents.

There are no Incident Categories defined by default.

In “Incident Data” tab the list of all existing incident categories is displayed. It consists of two columns: “Incident Category” and “Blocked”. In the first column the names of all existing incident categories are listed.

The “Blocked” column determines weather incident category is disabled (not available) for Service User or Help Desk personnel when new incident is created.

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Managing Incident Data

How can I create a New Incident Category?

How can I save an Incident Category?

How can I modify an Incident Category?