You can create a new incident origin by clicking the “New Incident Origin” button. A “New Incident Origin” form is displayed.

The incident origin’s name is required and has to be different from existing ones. To block this incident origin, check the “Blocked” check box. When blocked, incident origin is not displayed to any customers or Help Desk personnel. Administrator can at any time unblock any incident origin and make it available for customers or Help Desk personnel.

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Managing Incident Data

What is an Incident Origin?

How can I save an Incident Origin?

How can I modify an Incident Origin?