Only Administrator user can manage users.

When importing users form a file you must specify the following fields:

- Source File – path to the source file on the disk. The file is uploaded to the server before import takes place.

- Destination Group – group to which the users will be added to (since every user in Help Desk must have at least one group defined)

- Default Role – role to which the users will be added to (since every user in Help Desk must have at least one role defined)

- Column Delimiter. If the field is left blank then column delimiter is the default: tab(\t)

- Translation Table, for example:

<translation version="1">

<translate from="FIRSTNAME" to="FirstName"/>

<translate from="LASTNAME" to="LastName"/>

<translate from="USERNAME" to="UserName"/>

<translate from="PASSWORD" to="Password"/>

<translate from="TITLE" to="Title"/>

<translate from="EMAIL" to="Email"/>

<translate from="WEBPAGE" to="WebPage"/>

<translate from="TELEPHONENUMBER" to="TelephoneNumber"/>

</translation>

You may also be interested in...

Importing users

What are Users?

How do I create a new user?

How can I import Users?

How can I import Users from an Active Directory?

How do I modify User information?