Only Administrator user can manage users.

Importing from Active Directory

When importing form Active Directory you must specify the following fields:

- Active Directory Path (LDAP://server_name/dc=domain_name)

- Active Directory Username and Password (if needed to access Active Directory)

- Active Directory Filter – you can use this filter to get user data:

(&(objectCategory=person)(objectClass=User)(givenname=)(sn=)(mail=*)(sAM

Accountname=*))

- Destination Group – group to which the users will be added to (since every user in Help Desk must have at least one group defined)

- Default Role – role to which the users will be added to (since every user in Help

Desk must have at least one role defined)

- Translation Table – rules to convert data from Active Directory. For example:

<translation version="1">

<translate method="AddDomainPrefix" from="sAMAccountname"

to="UserName"/>

<translate from="sn" to="LastName"/>

<translate from="givenname" to="FirstName"/>

<translate from="mail" to="Email"/>

</translation>

If the “AddDomainPrefix” attribute is present then the DOMAIN_NAME\ prefix will be added in front of the column strings, in this case: UserName. So every UserName will be imported in this form: DOMAIN_NAME\UserName. The

DOMAIN_NAME needs not to be defined but is detected automatically.

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