In order to view or modify an incident template’s data fields, click on the particular incident template and a dialog box will be opened with all the data for you to update it.

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Using Incident Templates

What are Incident Templates?

What are benefits of Incident templates?

How do I create a new Incident Template?

Tip:

You can copy settings from an existing template by clicking "Actions"->"Copy settings from Incident Template" while opening new or modifying existing template.