How do I choose the language of my Polar Help Desk?

Polar Help Desk allows its users to choose among different languages while accessing the web interface. Every user can choose a language for their profile. The languages available are numbered in a combo box on the My Profile form for every user.

Additionally, Help Desk Administrator can set up default languages for every business unit available. On the Business Unit form there is a combo box listed containing available languages. After the default language is set up, all the users in that business unit will see web interface in that particular language until they choose their own language from available languages list on My Profile form. If they do not set the particular language, changing of the Default Business Unit language will affect their web interface language.

On the Language Management popup on the General Options tab you can set up the Default Language for Help Desk. This language is set to English (United States) by default, and has the following functions:

The Login Page is the same for all the users and is in Default language.
All business units use this language until the specific language is chosen for them.
All users that are not members of any business unit use this language until they choose specific language to use.

Only Enabled languages can be default for Help Desk, default for business unit or used by particular user. To activate language:

Choose “Disabled” from the Language Filter combo box.
Choose the languages you want to enable by checking the check box in the grid.
Press “Enable Languages” in the toolbar to enable chosen languages.

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Tip:

There are currently 159 languages which are available by default in Help Desk. These languages are subjected to automatic updates every time you install a new version of the Polar Help Desk product. Although most of the languages are not defined and are on the Disabled list, you should not update them on your own. The reason for this is that any of these languages might be available in some future versions of Polar Help Desk as Enabled and fully defined languages. Then, when the upgrade of the product is performed all the translations you have made to that particular language, will be overwritten. It is also recommended to export the custom languages you actively use to an XML file each time you perform the upgrade of the product. This way you will backup all the work.

In order to create a new, custom language which will not be subjected to upgrade changes, do the following steps:

Export English (United States) language from the list of all languages by checking the check box in the grid and pressing Export Languages button in the toolbar.
Downloaded the XML file to the disk
Open it in notepad or some XML editor.
Change this tag (on the top):

            <language name="English (United States)" description="English Language">
            In order to define new language name, like this:
            <language name="My Language" description="My Custom Language"> The step above is not necessary, because you can set the language name latter. However, if you forget to set the language name later, you can update the English (United States) by accident. It is recommended to change this tag information as soon as possible.

Translate all the strings in the XML file by changing all the strings between <value> and </value> tags. Translate the English (United States) strings, for example:

            Change
            <data id="Administration_Users" type="System.String">
            <value>Users</value>
            </data>
            to
            <data id="Administration_Users" type="System.String">
            <value> Utilisateurs</value>
            </data>

Translate all the strings.
Save the XML.
On Administration Desktop > General > Language Management press Import Language button in the toolbar.
Find the XML file with new language on the disk using the Browse button.
Enter the new name for the Language in the New Language Name textbox. If you have defined language name in the XML file in the step 3, you can leave this field empty. If the import is completed successfully, the new language is in the list of Enabled languages and it is ready for use.

Important:

When upgrading Polar Help Desk product, always have in mind that new strings may have appeared since the last version you installed it. Until you translate these new strings for the languages your users use, they will be displayed in English (United States). In order to upgrade or change an existing language, do the following steps:

Export the language you want to upgrade (or change) to an XML file.
Edit the XML file by changing the strings available. It is very important NOT to change the tag <language name="My Language" description="My Custom Language"> because it contains information of the language which will be updated later.
Scroll to the bottom of the XML language file and find if there are any new strings for translation available. The new strings, if there are any, are always added on the bottom of the XML language file when the language is exported.
Import changed XML file the same way you would create a new language. The language with name specified within the tag <language name="My Language" description="My Custom Language"> will be updated.

Importing Language from RESX file:

Polar Help Desk does not require RESX file in order to work properly. This file was used for language settings storing. In order not to lose your work and language translations, import the RESX file into Help Desk. To import language from a RESX file which was used in earlier versions of Polar Help Desk, do the following steps:

On Administration Desktop > General > Language Management press Import Language button in the toolbar.
Find the RESX file with language on the disk using the Browse button.
Enter the new name for the Language in the New Language Name textbox.
If the import is completed successfully, the new language is in the list of Disabled languages because it does not contain all the necessary strings.
Find the language on the Disabled list using the Language Filter.
Export the language. The export format is XML.
Find XML file on the disk and translate all the new strings available. The new strings are always available on the bottom of the XML file.
On Administration Desktop > General > Language Management press Import Language button in the toolbar.
Find the XML file you have just edited on the disk but do NOT fill the New Language Name textbox.
If the import process is successfully finished, the language has been upgraded.