Only Administrator user can create an Incident Template.

You can create a new incident template by clicking “New Incident Template” button. “New Incident Template” form is displayed. A new dialog box is opened. The incident template’s name is required field.

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Using Incident Templates

What are Incident Templates?

What are benefits of Incident templates?

How can I modify Incident Template Information?

Tip:

You can copy settings from an existing template by clicking "Actions"->"Copy settings from Incident Template."