Only Administrator user can adjust e-mail settings.

The adjustment of POP3 Server Settings is possible through the POP2 Server Settings tab in the E-Mail Automation Settings popup.

Polar Help Desk allows you to open new incident or to update an existing one by sending a simple E-mail to a defined E-mail address.

To enable this feature you must do the following:

1. enter an E-mail server and a port number to read received E-mails from

1. specific E-mail account username and password

Example:

Incoming E-mail Server: pop.polarsoftware.com

Incoming E-mail Server Port Number: 110

Server Username: support@polarsoftware.com

Server Password: password

POP3 Delivery Settings

After receiving E-mail from POP3 server you can either choose to delete it immediately or leave it on server for a number of days (or indefinitely). E-mail Automation Modes You can choose different modes of work when opening incidents from E-mails. - Automation Disabled – Polar Help Desk does not perform any E-mail automation, in other words the E-mail is not received at all.

- All E-mails are being moved to waiting list – any E-mail received from POP3 server is sent to the waiting list. The staff must perform E-mail publishing manually from the waiting list.

- Smart Mode: E-mails from Existing users are being registered as Incidents – if the email from which the email is sent is found in the database a new incident is opened, if it isn’t, the E-mail goes to the waiting list.

- Smart Mode with User Registration: All E-mails are being registered as Incidents – Any E-mail received from POP3 server is opened as incident. Please note that using this mode you risk opening incidents from junk E-mail and spam because no authentication is performed.

How to Start Receiving E-mails from POP3 Server?

In order for Polar Help Desk to receive E-mail you can either wait for the scheduler or force the scheduler manually (see the chapter bellow: Scheduler Settings). Either way, Help Desk

will start to receive E-mails unless the “Automation Disabled Mode” is on.

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