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History

4/1/2008 12:50:15 AM
MatijaMatokovic-89.172.20.202
4/1/2008 12:52:11 AM
MatijaMatokovic-89.172.20.202
List all versions List all versions

Recent Topics

ManagingIncidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Managing Incidents
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How do I create a new incident?

What are Incident Templates?

What are benefits of Incident templates?

How do I create a new Incident Template?

How can I modify Incident Template Information?

How do I create an incident from email?

How do I close an incident?

How do I assign an incident to myself?

Can I check which incidents are in the active status?

How can I search for Incidents?

Can I adjust Polar Help Desk so that there are two groups of supporters?

How to update incidents from email?

Can I open a new incident from an xml file

How can I manage Incident Data?

How can I manage Incident Origin?

How can I manage Incident Clossure Classification?