|| Home | polarsoftware.com|
To create a new group, click the "New Group" button in Groups. In the pop up window type a name for the group (required) and a description (optional). In the "Members" tab you can add or remove users from the group. When you have finished, click the "Save and close" button.
Yes, you can add one user to multiple groups. When new users are added, they are assigned to "All Users" group by default and can never be removed from that group.
Click on a group name to open a window where you can edit the name, description and members of the group.
To create a new user, click the "New User" button in Users. In the pop up window fill in the user data. Required fields are: User Name, Password and E-mail. When creating a new user, you can assign him or her to a group and/or a role.
You can import users from:
Importing from the File
When importing from a file you must specify the following fields:
<translation version="1"> <translate from="FIRSTNAME" to="FirstName"/> <translate from="LASTNAME" to="LastName"/> <translate from="USERNAME" to="UserName"/> <translate from="PASSWORD" to="Password"/> <translate from="TITLE" to="Title"/> <translate from="EMAIL" to="Email"/> <translate from="WEBPAGE" to="WebPage"/> <translate from="TELEPHONENUMBER" to="TelephoneNumber"/> </translation>
Importing from Active Directory
When importing form Active Directory you must specify the following fields:
<translation version="1"> <translate method="AddDomainPrefix" from="sAMAccountname" to="UserName"/> <translate from="sn" to="LastName"/> <translate from="givenname" to="FirstName"/> <translate from="mail" to="Email"/> </translation>
If the “AddDomainPrefix” attribute is present, then the DOMAIN_NAME\ prefix will be added in front of the column strings, in this case: UserName. So every UserName will be imported in this form: DOMAIN_NAME\UserName. The
DOMAIN_NAME needs not to be defined but is detected automatically.
There are five fixed roles in Polar Help Desk Light. They are: System, Administrator, Support Representative , Service User and Advanced Service User. It is not possible to add a new role. You can change the names and descriptions of the existing ones, but you cannot edit their permissions. (jel ovo tocno ili jednostavno ne radi botun "new role" i te stvari jer programeri nesto probavaju?)
To create a new incident template, click the "New Incident Template" button in Templates. In the pop up window fill in the data to suit your needs. To edit an existing template, click on its name.