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| 4/14/2008 10:45:45 PM |
| DianaOgnjan-78.0.177.190 |
| 4/1/2008 1:07:16 AM |
| MatijaMatokovic-89.172.20.202 |
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Recent Topics
| ServiceLevelManagement |
| SearchingForUsers |
Service
Service Level
How do I create a new Service Level?
How do I modify Service Level information?
How can I select individuals or groups to be notified?
How do I set the Incident Priority Escalation Settings?
Service Level Agreement
What is a Service Level Agreement?
How do I create a new Service Level Agreement?
Can I delete a Service Level Agreement?
How can I modify the Service Level Agreement?
Work Order Management
How do I create a Work Order Template?
How can I modify Work Order Template inoformation?
- opcenito fale svudgje neki primjeri
- fale i netrivijalna pitanja oko koristenja, kada se istice povezanost tih entiteta. Npr. da li se mogu izbrisati SL koji se koriste? I npr. za naprednije koristenje, da se SLA moze napraviti i bez BU pa se BU kasnije dodaju po volji. Ovo je korisno ako imamo 1 Service koji pruzamo, ali s 2 kvalitete pruzanja usluge... pa odmah na pocetku napravimo 2 SLA sa tim Serviceom (jedan vise kvalitete sa jednim SL, jedan nize sa drugim SL), a kasnije kako dolaze klijenti i kako radimo njihove BU, dodajemo BU ili u prvi SLA ili u drugi SLA.