Everyone who uses Help Desk has to have his account in “Users” tab on Administration Desktop. In “Users” tab the list of all the existing users is displayed. There are four columns named “User Name”, “First Name“, “Last Name “ and “E-mail”. By clicking the header of each column you can sort the users. For example, if you click on “Last Name” the users will be sorted by their last name in ascending order. If you click twice, the users will be sorted by their last name in descending order. When a new user is created, he is assigned to “All” group by default and can never be excluded from that group. Thus, any user is in the “All” group at any time. User can be assigned to multiple groups. User can also be assigned to multiple roles.

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