An anonymous user is a user that has not been authenticated. This user can visit the help desk without logging in. An anonymous user is permitted to view and search through all the incidents. This user is not permitted to open new incidents or view the user profiles.

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User types

Managing Roles

Which user types are supported by Polar Help Desk?

What is customer user?

What is support representative?

What is administrator?

What is the difference between the anonymous user and other user types?

Tip:

The anonymous user interface is the default user interface displayed to those who have not signed in yet.