When creating a new incidents, the Incident Origin field defines how incidents are registered. In “Incident Data” tab you can administer incident origins. You are allowed to define multiple incident origins which will be used by Help Desk personnel when registering incidents or when incidents are being registered automatically.

By default, the following incident origins are defined:

- Unknown

- Web

- Phone

- Automatic Registration

In “Incident Data” tab the list of all existing incident origins is displayed. It consists of two columns: “Incident Origin” and “Blocked”. In the first column the names of all existing incident origins are listed. The “Blocked” column determines weather incident origin is disabled (not available) for Service User or Help Desk personnel when new incident is created.

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Managing Incident Data

How can I create a new Incident Origin

How can I save an Incident Origin?

How can I modify an Incident Origin?