Polar Help Desk is made for three basic types of users:

• customers - responsible for reporting incidents
• support representatives - responsible for resolving incidents
• administrators - responsible for system adiminstration

Each type of user has a different interface and different functionalities included. Although these are three basic user types, "hybrid" users can also be defined by adding different Roles to them by using Administration tab.

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User types

Managing Roles

What is customer user?

What is support representative?

What is administrator?

What is an anonymous user?

What is the difference between the anonymous user and other user types?

Tip:

If you would like to see how Polar Help Desk looks in modes different than the one you are currently using, you can visit http://demo11.polarsoftware.com/polarhelpdeskprofessional/default.aspx