Administrator user is responsible for proper functioning of the system. Administrator user does not (in general) reply to incidents, but can also act as support representative. Administrator can:

• change all system properties (language, view options, scheduler, e-mail automation, licensing etc.)
• see all users, groups and business units
• setup and manage (new) roles and services (SLM)
• monitor and track all incidents
• define templates etc.

We suggest to have one administrator in the company who will be responsible for general incident tracking and setting up the system as described above.

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User types

Managing Roles

Which user types are supported by Polar Help Desk?

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What is support representative?

What is an anonymous user?

What is the difference between the anonymous user and other user types?

What are the licensing options for Polar Help Desk?

Tip:

If you would like to see how Polar Help Desk looks in modes different than the one you are currently using, you can visit http://demo11.polarsoftware.com/polarhelpdeskprofessional/default.aspx