Customer user is responsible for reporting incidents if and when they occur. Customer user should describe the inicident with as much details as possible in order to help support representatives to resolve it in the easiest and fastest possible way. Number of customers on your system is unlimited and does not depend of the number of purchased licenses.

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User types

Managing Roles

Which user types are supported by Polar Help Desk?

What is support representative?

What is administrator?

What is an anonymous user?

What is the difference between the anonymous user and other user types?

What are the licensing options for Polar Help Desk?

Tip:

If you would like to see how Polar Help Desk looks in modes different than the one you are currently using, you can visit http://demo11.polarsoftware.com/polarhelpdeskprofessional/default.aspx