Support representative is responsible for resolving incidents if and when they occur. Support representative needs to answer customer in the fastest possible way. In order to resolve incidents faster and easier, support representative can use a database with already resolved incidents. There can be several support representatives in your company, but only a limited number of them can access the system at the same time, depending of the number of licenses purchased.

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User types

Managing Roles

Which user types are supported by Polar Help Desk?

What is customer user?

What is administrator?

What is an anonymous user?

What is the difference between the anonymous user and other user types?

What are the licensing options for Polar Help Desk?

Tip:

If you would like to see how Polar Help Desk looks in modes different than the one you are currently using, you can visit http://demo11.polarsoftware.com/polarhelpdeskprofessional/default.aspx