During the registration process you need to specify a unique user name for your account. The error "User name already exists" indicates that you are trying to register using a user name that already exists in the database. Please choose another user name. If the problem persists you should contact the administrator in your company.

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Tip:

If you would like to see how Polar Help Desk looks in modes different than the one you are currently using, you can visit http://demo11.polarsoftware.com/polarhelpdeskprofessional/default.aspx