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Welcome to the official Polar Help Desk 5 online help.

Help is designed in order to facilitate first steps, as well as to assist with advanced functions of Polar Help Desk 5 software. It is structured in the form of questions and answers. Questions are divided into different categories, depending on the software functionality. After the answer you will see the list of topics that may also be of interest to you, as well as some helpful tips.

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Introduction to Polar Help Desk Software


About Polar Help Desk 5
Getting Started with Polar Help Desk 5







Incident Management




About Incidents	Viewing and Sorting Incidents
Creating Incidents	Working With Incidents
Incident Priority and Priority Escalation	Deleted Incidents
Incident Histories and Deleted Incidents Histories



Work Order Management



About Work Orders	Viewing and Sorting Work Orders
Creating Work Orders	Working with Work Orders
Deleted Work Orders	Work Order Templates
Deleted Work Order Templates	Work Order Histories and Deleted Work Order Histories


User Management



About Users	Viewing and Sorting Users
Creating and Importing Users	Modifying and Deleting Users
Deleted Users	User Templates



Contacts Management



Viewing and Sorting Contacts	Creating and Modifying Contacts
Deleted Contacts	Contact Templates and Deleted Contact Templates



Accounts Management



Viewing and Sorting Accounts	Creating and Modifying Accounts
Deleted Accounts	Account Templates



Teams Management



Viewing and Sorting Teams	Creating and Modifying Teams
Deleted Teams	Team Templates and Deleted Team Templates


Documents Management



Viewing and Searching	Creating and Modifying Documents
Deleted Documents	Namespaces and Deleted Namespaces



Polar Help Desk Administration



Role Management	ServiceManagement
Service Level Management	Service Level Agreement Management
Incident Origin	Incident Categories
Active Directory Import Schema	Email Accounts Management
Email Templates	Email Notifications
Language Management	Help Desk Settings
Scheduler	Licenses Management



URI Resources and HTTP Methods in Roles and API

<imgs>http://www.bsigroup.de/de/Audit-und-Zertifizierung/Managementsysteme/Standards-und-Systeme/