Account is an organization or a group of people who are using the customer service support i.e. to whom support is provided. Also, Account can be the buyer of customer support services.

Account is a group of Contacts and:

• has Account name and e-mail address
• can have web site address, main phone, fax, and other phone number
• uses one language
• can be granted with one or many Roles

Each Account can have one or more member, named Contacts, and one Contact can be a member of one or more Account.