Email Notification:

1. is a set of rules about notifying users and contacts which are in some way related to an incident
2. each Team can choose its Email Notification, this then applies to all incidents assigned to that Team

Main groups of events are:

1. Incident Created
2. Incident Updated
1. incident properties are changed - you can choose who will be notified when incident user has changed, team has changed, or when incident conversation has been updated
2. incident status change - for each status change you choose who will be notified
3. incident priority escalates - for each priority escalation you choose who will be notified