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Using Active Directory integration you can import your users from the Active Directory using the LDAP protocol.
When import operation begins, Polar Help Desk will match user names in the database with the ones in the Active Directory. If user is not found in the database, it will be imported/created. If user already exists in the database, he will be ignored.
Based on the LDAP filter you can control what type of users will be imported. This is useful if you need to import one group of users to a specific Polar Help Desk group/role. Also, you can specify what user information will be imported. The integration with AD is manual; you can import your users with their passwords and user names.
Once you import your users from AD to Help Desk you cannot synchronize passwords.
After you import users from the Active Directory, you can set Polar Help Desk to use integrated windows authentication (NTLM).
This way users on your company network will be automatically logged in based on their user names.
Users are imported in format DOMAIN\Username. This is the full user name that also matched one given by the integrated windows authentication (NTLM).