Yes, Polar Help desk will do it automatically for you.

It will use the template from the email account from which it had received the email, change the email subject to the Incident Title (if the subject is empty, the incident title will be „no subject“), change the From (email Sender) to Contact.

If the email address is already registered, the application will use it as the User, and if not, it will create a new user.

E-mail attachments, if any, will be transferred to incident attachment (if the attachment is a picture in .bmp format the application will convert it to a .png picture before transferring it to the incident attachment.)

E-mail body text will be recognized as the incident description (if there is a html message only, the application will try to extract the text from html and use it as an incident description).

E-mail arrival date will be set as the incident date (in format used by the server). The incident status will be adjusted on 'New'.