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Document management in a Polar hep desk serves as a knowledge base, the place that all collected knowledge about support issues is be stored.
Each document i.e. store article or incident has a title, body text, may contain attachments, and it is created by one single application user. You can create it or modify using a built-in WYSIWYG editor.
Every document belongs to exactly one Namespace - document's domain that will help you organize documents. It serves as a chapter in a printed book.
To find documents quickly and find similar, you may use tags. Each document can have one or more tags, and many documents can have the same tag.