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EmailTemplates

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Email Templates
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Email templates are used by help desk application for sending e-mail notifications to application users.

They can be found at [Administration > Email Templates] and edited, and they can be created at [Create New > Admin Items > Email Templates]

Email templates use "String Template" template engine http://www.stringtemplate.org for generating emails (more samples... )

List of properties that can be used in Polar Help Desk 5 is:

For Incident:

  1. $Title$
  2. $Description$
  3. $Resolution$
  4. $Conversation$
  5. $Priority$
  6. $Status$
  7. $Contact$
  8. $Service$
  9. $Team$
  10. $User$
  11. $Account$
  12. $ClosureClassification$
  13. $Origin$
  14. $UserHasChanged$
  15. $TeamHasChanged$
  16. $StatusHasChanged$
  17. $PriorityHasChanged$
  18. $TeamHasChanged$

For User:

  1. $UserName$
  2. $Password$
  3. $Name$
  4. $FirstName$
  5. $LastName$
  6. $Description$
  7. $TelephoneNumber$
  8. $Office$
  9. $Email$
  10. $WebPage$
  11. $Street$
  12. $PoBox$
  13. $City$
  14. $StateProvince$
  15. $ZipPostalCode$
  16. $TelephoneHome$
  17. $TelephonePage$
  18. $TelephoneMobile$
  19. $TelephoneFax$
  20. $TelephoneIPPhone$
  21. $Notes$
  22. $Title$
  23. $ReceiveEmails$
  24. $CountryRegion$
  25. $Language$
  26. $ResetPasswordUrl$

Sample of email template with string template:

 A new incident has been created in $HelpDeskTitle$ Details about the Incident can be seen below or on $HelpDeskTitle$ web site!


 Incident status: $Status$
 Incident priority: $Priority$
 Assigned to team: $Team$


 $Conversation$
How can I view Email Templates? How can I create a new email template?
How can I modify an Email Template? How can I delete/remove an Email Template?
.......