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Email templates are used by help desk application for sending e-mail notifications to application users.
They can be found at [Administration > Email Templates] and edited, and they can be created at [Create New > Admin Items > Email Templates]
List of properties that can be used in Polar Help Desk 5 is:
Sample of email template with string template:
A new incident has been created in $HelpDeskTitle$ Details about the Incident can be seen below or on $HelpDeskTitle$ web site! Incident status: $Status$ Incident priority: $Priority$ Assigned to team: $Team$ $Conversation$