Email Templates

Email templates are used by help desk application for sending e-mail notifications to application users.

They can be found at [Administration > Email Templates] and edited, and they can be created at [Create New > Admin Items > Email Templates]

Email templates use "String Template" template engine http://www.stringtemplate.org for generating emails (more samples... )

List of properties that can be used in Polar Help Desk 5 is:

For Incident:

$Title$
$Description$
$Resolution$
$Conversation$
$Priority$
$Status$
$Contact$
$Service$
$Team$
$User$
$Account$
$ClosureClassification$
$Origin$
$UserHasChanged$
$TeamHasChanged$
$StatusHasChanged$
$PriorityHasChanged$
$TeamHasChanged$

For User:

$UserName$
$Password$
$Name$
$FirstName$
$LastName$
$Description$
$TelephoneNumber$
$Office$
$Email$
$WebPage$
$Street$
$PoBox$
$City$
$StateProvince$
$ZipPostalCode$
$TelephoneHome$
$TelephonePage$
$TelephoneMobile$
$TelephoneFax$
$TelephoneIPPhone$
$Notes$
$Title$
$ReceiveEmails$
$CountryRegion$
$Language$
$ResetPasswordUrl$

Sample of email template with string template:

 A new incident has been created in $HelpDeskTitle$ Details about the Incident can be seen below or on $HelpDeskTitle$ web site!


 Incident status: $Status$
 Incident priority: $Priority$
 Assigned to team: $Team$


 $Conversation$




How can I view Email Templates?	How can I create a new email template?
How can I modify an Email Template?	How can I delete/remove an Email Template?