To modify an existing Team, you must have certain permissions. By default, Administrator and Manager Roles can manage it.

Team member is a User i.e. your support representatives. To add a new:

1. Log in to the Polar help desk application using your user name and password.
2. Click on the 'Teams' in the header navigation and then select Teams. The screen with all Teams will display.
3. Click on the name of the Team you want to add members to. Team template with all information will display.
4. Click on the search icon besides 'Add Member' field. The pop-up with all Users will appear. Select The User by clicking on green + icon. You may also start typing in a field. The application will suggest you all Users which user names start with those letter.
5. Click Save when you add all members.