How Can I Assign An Incident To A Specific Team Or User

Yes, you can. To assign an incident to specific Team or User, do the following:

1. Open Incident window for desired incident by clicking on its title in the Incident list.

2. Click on the search icon besides Assigned Team or User box. A box with list of available Users/Team will appear.

3. Click the green + icon besides the Team or User you want assign incident to.

4. Click Save.





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