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Polar Help Desk supports Microsoft Active Directory integration. It allows you to:
There are 3 authentication types supported:
For Active Directory and NTLM authentication types, username must match the Active Directory full username. This is DOMAIN_NAME\UserName (eg. POLAR.COM\Joe).
When Polar Help Desk needs to verify the users credentials, it will connect to the domain (DOMAIN_NAME part of the username) and test username/password.
NTLM is enabled by disabling Anonymous Access rights from your web site and enabling Windows Authentication.
When authenticating users via login page, Polar Help Desk will first:
To login into Polar Help Desk using NTLM authentication, you need to open URL http://website/loginad.
If your computer is already connected to your local network, it will immediately log you into Polar Help Desk with those credentials. Note that username returned by NTLM must be identical to username that is in the database.
Importing from Active Directory
When importing form Active Directory you must specify the following fields: