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HowDoICreateANewServiceLevelA...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How Do I Create A New Service Level Agreement
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To create a new Service Level Agreement click Create New button on the left side, choose Admin Items and then Service Levels Agreements. A screen with a form will appear. Enter all information and then click Create. You can adjust the following parametres:

Service Level Agreement name - fill in the Service Level Agreement name

Service - from the drop-down box select the Service SLA will be applied to

Service Level - from the drop-down box select the Service Level SLA will be applied to

Description - add textual description of the SLA

Add Account - add Accounts by clicking on the search icon. A list in a box will appear. Choose from the list by clicking green + icon. After you are done, click Create.

You my be also interested in:

How can I view Service Level Agreements? How do I create a new Service Level Agreement?
How do I modify Service Level Agreement data? How can I delete/remove Service Level Agreement?
How do I add a new Account to an existing SLA? How can I remove an Account from a SLA?
Can I have one SLA for more Accounts?
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