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IncidentCategories
ContactsManagement

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Incident Categories
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Incidents Categories help you categorize incidents and give you more control over incident management.

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What is the typical life of an incident? What is an incident status and what a status can be?
What is the difference between resolved and completed status? When is an incident in the waiting status?
What is an Incident Origin? What is an Incident Closure Classification?
What is an Incident Resolution?
How can I view Incidents Categories? How can I create a new Incident ategory?
How can I modify an Incident Category? How can I delete an Incident Category?
.......