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9/29/2010 4:43:43 PM
10/11/2010 5:46:26 PM
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PHD Manual Setup IIS6

Steps to install Polar Help Desk web application to root of a website:

  1. Copy all Polar Help Desk files into an empty folder called PolarHelpDesk. You can find the files in PolarHelpDesk-files.zip that came with.
  2. Go to Start - Administrative Tools - Internet Information Service Manager. Expand local computer, expand "Web Sites".
  3. Now Right click on desired website (usually "Default Web Site") and click "Properties"
  4. Select "Home Directory" tab
  5. Under "Local Path" section click "Browse" button and browse to your PolarHelpDesk folder where you copied the files from step 1 and select it.
  6. Click "Configuration" button
  7. Under "Wildcard Application maps" section , Click "Insert" button
  8. Click "Browse" button and browse to file "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll"
  9. Uncheck "Verify that file exists" and click "OK", then "OK" again
  10. On "ASP.NET" tab, make sure version 2.0 is selected
  11. Click OK to confirm changes to the website and close IIS Manager.
  12. Open your web browser and go to your website, usually http://localhost, from there you will be redirected to http://localhost/install
  13. Enter a database name (e.g. polarhelpdesk) and click "Create Database" button
  14. After a few moments you will be redirected to http://localhost/login page where you can start working with the application

Should you have any questions or need assistance in installing Polar Help Desk, contact us at support@polarsoftware.com

Pictures of how IIS configuration should look

Home Directory and ISAPI Filter



ASP.NET Settings


External Resoruces

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