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10/11/2010 5:44:50 PM
11/3/2010 6:35:08 AM
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PHD Manual Setup On IIS5

Steps to install Polar Help Desk web application to root of a website:

1. Copy all Polar Help Desk files into an empty folder called PolarHelpDesk. You can find the files in PolarHelpDesk-files.zip that came with.

  1. Go to Start - Administrative Tools - Internet Information Service Manager. Expand local computer, expand "Web Sites".
  2. Now Right click on desired website (usually "Default Web Site") and click "Properties"
  3. Select "Home Directory" tab
  4. Under "Local Path" section click "Browse" button and browse to your PolarHelpDesk folder where you copied the files from step 1 and select it.
  5. Click "Configuration" button
  6. Click "Add" button
  7. Uncheck "Check that file exists" and uncheck "Script Engine"
  8. Click "Browse" button, make sure "*.dll" filter is on and browse to file "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll"
  9. Under "Extension" write ".*"
  10. Check All Verbs and make sure that "Script engine" and "Check that file exists" checkboxes are unchecked.
  11. Click "OK", then "OK" again
  12. On "ASP.NET" tab, make sure version 2.0 is selected
  13. Click OK to confirm changes to the website and close IIS Manager.
  14. Go to Start - Run - enter "cmd" and click "OK". A black command prompt screen will show.
  15. Type "cd C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727" and press enter
  16. Type "aspnet_regiis.exe -i" and press enter. This will reattach ASP.NET to IIS in case you installed IIS after the ASP.NET.
  17. Type "exit" and press enter to close command prompt.
  18. Open your web browser and go to your website, usually http://localhost, from there you will be redirected to http://localhost/install
  19. Enter a database name (e.g. polarhelpdesk) and click "Create Database" button
  20. After a few moments you will be redirected to http://localhost/login page where you can start working with the application


External Resoruces

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