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PolarHelpDeskAdministration

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Polar Help Desk Administration
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Hep Desk Settings
What is a Welcome Message? How can I change the help desk title?
How can I choose an URL for my help desk? How can I change the text and link on the log in page?
What does Default Service Level mean? How can I change default time and time zone?
Scheduler
What does the Run Scheduler button do? How do I configure the Scheduler Settings?
How do I set the Scheduler Settings?
Role Management
What is a user role? Who is responsible for users roles?
How many different user roles a company can have? What type of roles can be granted to users?
How can I view existing roles? How can I sort roles?
How can I create a new role? What set of permissions can I assign to a role?
How can I modify an existing role? Can I granted the same set of role permissions to many users?
Can I delete a role? How do I assign users or teams to a role?
How can I add accounts assigned to a role? How can I delete/remove accounts assigned to a role?
How can I assign a new team to a role? How can I delete/remove team assigned to a role?
How can I change user roles?
Service Management
What is a Service? How do I create a new service?
How do I modify a service? How can I delete/remove Service?
Service Level Management
How do I create a new Service Level? How do I modify Service Level information?
How can I delete service level? What is Operational Time?
How do I set Operational Time/working hours? What are blocked days for?
How can I add blocked dates? How can I remove/delete a blocked date?
What is Priority Escalation? How do I set Priority Escalations?
Service Level Agreement Management
How can I view Service Level Agreements? How do I create a new Service Level Agreement?
How do I modify Service Level Agreement data? How can I delete/remove Service Level Agreement?
How do I add a new Account to an existing SLA? How can I remove an Account from a SLA?
Can I have one SLA for more Accounts?
Incident Origin
How can I view incidents origins? How can I create a new incident origin?
How can I modify an Incident Origin? How can I delete an incident origin?
Incident Categories
How can I view incidents Categories? How can I create a new incident Category?
How can I modify an incident Category? How can I delete an incident Category?
Incident Closure Classification
How can I view Incidents Closure Classifications? How can I create a new incident Closure Classification?
How can I modify an incident Closure Classification? How can I delete/remove an incident Closure Classification?
Active Directory Import Schema
How can I import users from Active Directory? How to setup the LDAP string?
How can I synchronize Active Directory? How do I enable NTLM authentication?
Can I import different fields from active directory? How can I setup the translation table?
Email Accounts Management
How can I view Email Accounts? How can I create a new Email Account?
What is an Email Automation Mode? How can I modify an Email Account?
How can I delete/remove an Email Account? How do I set the SMTP Server Settings?
How do I set the POP3 Server Settings? Do I have to set up POP3 and SMTP settings for every Email Account?
Email Templates
How can I view Email Templates? How can I create a new email template?
How can I modify an Email Template? How can I delete/remove an Email Template?
Email Notifications
How can I view Email Notifications? How can I create a new email Notification?
How can I modify an Email Notification? How can I delete/remove an Email Notification?
Language Management
How do I choose the language of my Help Desk? How to import my custom language?
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