This module of Polar help desk 5 helps you manage your support personnel. A Team is a Business Unit Type. It groups your support personnel into logical teams. Every Team can have one or more Users (support representatives) and one User can be in one or more Teams. Each Team uses a one e-mail account and one e-mail notification.

For example, if you provide many support services, have a lot of customers and clients, and have a a great number of Support Representatives / Technicians, you may improve request resolution time by organizing them into groups in a way that each of them will be specialized in providing support for particular Service.

Teams Management

Viewing and Sorting Teams

Viewing and Sorting Teams

How can I view Teams?

How can I create a new Team?

What are Advanced view options?

Creating and Modifying Teams

Creating and Modifying Teams

How can I sort Teams?

Who is a Team member? How can I add a new one?

How can I delete members from a Team?

How to assign a Role to a Team?

Deleting Teams

Deleted Teams

How can I delete a Team?

How can I view deleted Teams?

How can I restore deleted Teams?

Creating, using and modifying eam Templates

Team Templates and Deleted Team Templates

How can I create a new Team Template?

How can I modify an existing Team Template?

How can I delete a Team Template?

How can I view deleted Team Templates?

How can I restore deleted Team Templates?

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