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UserManagement

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

User Management
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Registered person is User or Contact depending on the type of goals they want to achieve while using application; Contacts are support seekers, and Users are support givers. Contacts are grouped in Accounts and Users in Teams.

User can be additionaly called Support representative, Manager, Administrator, etc. depending on the Role (assigned privileges that determine the type of access they have to the help desk application) his Team is in. When we are talking about User Types, we are talking about your support representatives, administrators, support managers, etc.

You may be also interested in...
What is a Support Representative? What is an Administrator?
What is an Anonymous? What is a Manager?
What is the difference between the Anonymous User and other user types?
Creating and Importing Users Modifying and Deleting Users
Who can create a new user? How can I modify user information?
How can I create a new user? How can I delete an user?
How can I assign user to a specific team? How do I assign a user to a specific task?
How can I import Users from an Active Directory?
How can I import Users from a file?
Deleted Users User Templates
How can I view deleted users?
How can I restore a previously deleted user?
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