The major difference between Polar Help Desk 5 and Polar’s previous releases is in software architecture and protocols used.

Polar Help Desk 5 uses RESTful API protocols and standard JSON data format that will give you more flexibility in organizing and integrating your support processes with internal business operations.

A brief list of other major changes includes:

• integration of incident and email management
• manage email flow with multiple email accounts
• powerful and completely customizable permissions for every user
• interactive API interface for widgets and developers
• clean URLs (URL rewriting), e.g. yourhelpdesk.com/incident/1
• customizable email notifications and email templates
• automated email-to-incident conversion
• support for all major browsers
• adjustable time-zone
• building your own reports using client and server side Java Script