In Polar help desk a Service is defined as provided assistance to customers by responding to their submitted incidents. Every Service has one name, one description, and can be deleted.

The Service is provided by the company that responds to the users' incidents. The users will create incidents as they occur. Support representatives will adjust an appropriate Service in the incident, depending on the incident type.

Support on your Help Desk can be provided for different services. Based on available services you can define different Service Level Agreements for your internal and external customers, for a particular service.

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Service Levels can differ based on operating hours, for example: a service can be provided from 8 a.m. to 6 p.m. on workdays or on 24/7 basis. Service price can therefore be formed depending on this feature.