Incident Priority Escalation is a customizable feature that auto escalates/moves incidents to different status level if they reach overdue time limit i.e. Integrated Scheduler service monitors your incidents and escalates them in appropriate time. When an incident reaches escalation time, the Scheduler service will increase its priority and send the notification to selected group of users. Priority escalation time can be customized for each service level, as well as the set of notifications for your support personnel. Thus, this is helpful feature to speed up operations, maintain Service Level Agreements and keep customers smiling.