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WhatIsOperationalTime
WhatIsAnIncidentStatusAndWhat...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What Is Operational Time
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The ‘Operational time’ represents your support working hours. Usually, it is defined by Service Level Agreement. It sets days and hours when the incident escalation should apply and specific days on which the escalation does not apply.

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