Polar Help Desk 5 is a simple and effective web-based customer support solution that helps you organize and manage support department, integrate support with other vital parts of organization in order to increase customers' retention, and gain control over your support services expenses and personnel staff.

Polar Help Desk 5 supports all major web browsers, allows you a high level of customization, and can follow both, organizational and market changes.

It addresses all critical business and IT parts of support services through set of features to register, track and escalate incidents, convert e-mail into incidents, register new users automatically, knowledge base, work orders, real time reports, active directory integration, customizable language, e-mail notification rules, templates, hours of operation, etc.