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What Is The Difference Between Resolved And Completed Status
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When an incident is in resolved status, the supporter has proposed a solution to the submitter and it is waiting for a feedback if a solution was satisfied. If the proposed solution is not satisfied, the incident status will change to 'in progress' status.

On the other hand, when an incident is a completed status, no more work is required. Submitter has confirmed that the solution solved the problem.

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