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WhenIsAnIncidentInTheWaitingS...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When Is An Incident In The Waiting Status
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In order for supporter to resolve the issue, he or she needs more information or specific documentation from the customer. While waiting for an answer or for an event to happen, the incident is in 'Waiting' status. Once the submitter answers, the incident goes back into an accountable status.

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