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Which User Types are Supported by Polar Help Desk?

Please visit Polar Help Desk 5 in a Nutshell to get quick overview of users, teams, contacts and accounts.

There are by default three basic types of Users:

  • support representatives - responsible for resolving incidents
  • administrators - responsible for system administration
  • managers - responsible for support service management and results

Each type of user has a different interface and different functionalities included. Although these are three basic user types, "hybrid" users can also be defined by adding different Roles to them by using Administration tab.

You may be also interested in...
What is a Support Representative? What is an Administrator?
What is an Anonymous? What is a Manager?
What is the difference between the Anonymous User and other user types?


If you would like to see how Polar Help Desk looks in modes different than the one you are currently using, you can visit our demo.