Administrator user is responsible for proper functioning of the system. Administrator user does not (in general) reply to incidents, but can also act as support representative. Administrator can:

• change all system properties (language, view options, scheduler, e-mail automation, licensing etc.)
• see all users, groups and business units
• setup and manage (new) roles and services (SLM)
• monitor and track all incidents
• define templates etc.

We suggest to have one administrator in the company who will be responsible for general incident tracking and setting up the system as described above.

Tip:

If you would like to see how Polar Help Desk looks in modes different than the one you are currently using, you can visit our demo.