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WorkOrderManagement

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Work Order Management
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Successful incident resolution often requires a lot of work. When so, a work order requiring personnel to perform a task is issued and assigned to specific user or a team.

In Polar help desk 5, work order module is automated and integrated with the Incident Management. It displays all work orders and work orders history. All work registered in a work order has a Priority and a Status.

Every work order has an unique Title, one Deadline, and Description.

As the work progresses, the work order can be updated with information reflecting the actual completion time. You can view the status of each work order and make adjustments to the scheduled work as necessary.

About Work Orders Viewing and Sorting Work Orders
What is the typical life cycle of a work order? How can I view work orders?
What are work orders benefits? Can I create a custom Work Order view?
What is a work order Priority and what it can be? How can I access my previously saved Work Order views?
What is a work order Status and what it can be? How can I sort Work Orders?
What is a work order Deadline?
Creating Work Orders Working with Work Orders
How can I create a new work order? How can I modify a work order?
What should I fill in the form when creating a new work order? How can I assign a Work Oder to a specific Team or User?
How can I add an attachment file with a new work order? How do I remove Team or User assigned to a work order?
Can I assign a work order to an incident? How can I delete/remove a work order?
How many work orders can I create with one incident?
Deleted Work Orders Work Order Templates
Can I view previously deleted work orders? How can I view work order templates?
How can I restore a deleted work order? How can I create work order templates?
How can I modify a work order template?
How can I delete/remove a work order template?
Deleted Work Order Templates Work Order Histories and Deleted Work Order Histories
Can I view Deleted work order templates? How can I view work order histories?
How can I restore a deleted work order template? How can I delete work order histories?
How can I restore deleted work order histories?
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